We ship worldwide with DHL. 

 

Please be advised that our fulfillment center is operating as normal as possible under the new COVID-19 health and safety measures. We appreciate your patience and understanding as our processing times and refunds may be delayed.

 

US Orders

We offer standard shipping for $10 on all orders shipping to a US address.

 

Processing and Delivery Times

All deliveries can be expected to arrive within 5-10 business days from the time of shipment. 

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at customerservice@geraldinelustgarten.com

In case of any delay to processing times, you will be notified by email.

Our shipping carrier is DHL. Once your parcel has been dispatched, a unique tracking number will be sent to your nominated email address. You can track your parcel by clicking on the link provided in the email.

All deliveries must be signed for. Please ensure your delivery address is attended. We recommend providing a business address where possible, or another address where someone will be able to sign for the delivery between 8am and 6pm EST.

Please note we cannot deliver to PO Box addresses or On-Forwarding agencies. Orders to PO Box addresses or On-Forwarding agencies may be subject to cancellation.

Please note that orders of multiple items may be shipped in more than one package. This will be indicated by multiple tracking numbers on your shipping confirmation email.

 

Shipping Costs

We offer free shipping for orders in the United States and Latin America. Worldwide shipping is also available and costs will be calculated during checkout.

 

Taxes and Duties

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. This will be assumed by shipments, changes or returns.

 

Changes To Your Order

For all online customer service and order enquiries, send us an email to customerservice@geraldinelustgarten.com or call us on +57 (310) 374-6762 between 8:00am and 6:00pm EST, Monday to Friday.

If your order has already been processed, GERALDINE LUSTGARTEN accepts no responsibility for incorrect details entered. However our usual returns process is available.

Shipments that are rejected by the receiver will result in the customer incurring redirection fees. In the instance that a shipment is rejected by the receiver, it is the customer's responsibility to contact us to notify us of the situation.

GERALDINE LUSTGARTEN reserves the right to cancel any order after purchase.

 

*Please note as transaction processing is based in the USA, your bank may apply international transaction fees.